Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and unopened, in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@spintousa.com. Please note that returns will need to be sent to the following address:
SPINTO FITNESS USA
2730 N Berkeley Lake Rd NW, Suite B-1000
Duluth, GA 30096, USA

If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping is the customer's responsibility, and return shipping costs are non-refundable. We recommend a tracked shipping service, as we can't be responsible for returns lost in transit. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@spintousa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If an item arrives defective or damaged, or we sent the wrong item, we cover return shipping and will send you a prepaid return label.

Exceptions / non-returnable items
For health and safety reasons, we cannot accept returns on bottles that have been opened or used. Unopened bottles in their original packaging are returnable within the 7-day window described above. We also cannot accept returns on gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@spintousa.com.