Frequently asked questions

Help with tracking, returns, and refunds.
How can I track my order?

Once your order ships, we will email you a shipping confirmation with tracking information.

If tracking has not updated for several business days, email info@spintousa.com with your order number so we can help investigate.

Request a return within 7 days of receiving your order. Items must be unused, unopened, and in their original packaging, with proof of purchase. Email info@spintousa.com before sending anything back. Return shipping is your responsibility unless the item is damaged, defective, or incorrect.

Inspect your order when it arrives and contact info@spintousa.com immediately if an item is damaged, defective, or incorrect. We will review the issue and provide a prepaid return label for qualifying returns.

After we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank may need additional processing time.

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